Frequently Asked Questions
Everything you need to know about your FaithGateway experience.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We want you to be satisfied with your purchase. Most items can be returned within 30 days of delivery, provided they are in their original, unused condition.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times for international orders vary by location.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or change my order after it has been placed?
Because we process orders quickly to ensure fast delivery, changes or cancellations can only be made within one hour of placing the order by contacting our support team.